“I used Rick as a consultant to observe my interactions with new staff in group meetings and advise me how I might improve the relationships. He was extremely helpful. Later, I participated in several leadership training courses that Rick provided for department directors and managers. These were very well run and beneficial to all participants.”

“Rick did a great job facilitating implementation of a Total Quality process that led to ISO certification in a high technology, union shop. Rick is highly effective at gaining effective participation, recognizing rough spots, and taking corrective actions to achieve great results.”

“We hired Rick to be our Lean/Agile initiative consultant. We worked closely with him during our education phase & set-up of our initial metrics & systems. Rick’s professionalism & people skills helped start us on this journey. The systems he helped us implement our serving us well. His hands-on approach fit well for us. I highly recommend Rick.”

“Rick first introduced Total Quality Management to Sawyer Research in the early 90s. His facilitation of the cooperative effort between management and the union led to a vast improvement in productivity, quality and collaboration. He’s an expert!”

“Rick’s engaging style and deep understanding of the path to continuous improvement allowed him to work well with Lamson Associates at all levels – from the ladies and gentlemen on the factory floor to top of our executive leadership.”

“Rick has worked with us at Vitamix on several different occasions over the years. Rick took the time to understand what we needed and delivered on it. He was very engaging and related with well our employees, and they enjoyed working with him. If you are looking for LEAN assistance, I highly recommend you speak to Rick.”